Technical Assistance Centre
Running modern multi-vendor networks can mean maintaining multiple vendor skills set. This can be both costly and impractical.
Utilising Kenton’s TAC (Technical Assistance Centre) assures quality support with access to experienced engineers when you most need it in a cost-effective package.
Enhanced Support Capability
Kenton’s TAC gives customers access to premium hardware, software and telephone support services to extend vendor support capabilities.
Varying services are available, including 8×5 and 24×7, with options for enhanced next-business-day hardware replacement services.
Tickets can be raised via telephone or email, and are assigned a dedicated case manager responsible for accessing the subscribed service options. Case managers track issues from logging to resolution delivering a complete end-to-end service.
Varying responses and SLAs can be assigned to suit any customer’s requirement. Engineers can be instructed to inform only, inform and proactively contact nominated contacts, or take appropriate proactive remediation steps.
Benefits working with Kenton
- Augment vendor support packages to meet customer support needs
- Access experienced, knowledgeable support engineers on demand
- Tailored support packages based on budget and need
Best service for you
Kenton’s NOC service can be delivered as a standalone service or can be combined seamlessly with our product supply and device management solutions providing and end to end service for advanced RMA replacement parts and engineers to site where required.
Global Forward Logistics
24 x 7 NOC
HLD / LDD Services
Commission / Decommission
Advanced Hardware Replace
Pre-config & Testing
Active/Passive Build Planning
Get in touch to talk about your project
We can help?
Our expert team are waiting for your call to assist!
Whether you are at the beginning or ready to specify your project requirements we are ready to take your call.
The way forward
Every project is different, our expert team adapts and works with you towards your solution.