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Technical Assistance Centre

Running modern multi-vendor networks can mean maintaining multiple vendor skills set.  This can be both costly and impractical.

Utilising Kenton’s TAC (Technical Assistance Centre) assures quality support with access to experienced engineers when you most need it in a cost-effective package.

Enhanced Support Capability

Kenton’s TAC  gives customers access to premium hardware, software and telephone support services to extend vendor support capabilities.  

Varying services are available, including 8×5 and 24×7, with options for enhanced next-business-day hardware replacement services.

Tickets can be raised via telephone or email, and are assigned a dedicated case manager responsible for accessing the subscribed service options.  Case managers track issues from logging to resolution delivering a complete end-to-end service.

Varying responses and SLAs can be assigned to suit any customer’s requirement.  Engineers can be instructed to inform only, inform and proactively contact nominated contacts, or take appropriate proactive remediation steps.

TAC Service Options
Technical Assistance Centre SLA's

Benefits working with Kenton

  • Augment vendor support packages to meet customer support needs
  • Access experienced, knowledgeable support engineers on demand
  • Tailored support packages based on budget and need

Best service for you

Kenton’s NOC service can be delivered as a standalone service or can be combined seamlessly with our product supply and device management solutions providing and end to end service for advanced RMA replacement parts and engineers to site where required.

Our Services

Site Surveys


Remote Install

Enhanced Support

Global Forward Logistics

Field Engineering 

24 x 7 NOC

HLD / LDD Services

Field Engineering 

CPE Provisioning

Commission / Decommission

Helpdesk Support

Reverse Logistics

Warehouse  Services

Asset Recovery

Extended Warranties

Bespoke Packaging

Product R&D / Design

Outsourced Manufacturing

Advanced Hardware Replace


Pre-config & Testing

Project Management

Active/Passive  Build Planning


Get in touch to talk about your project

We can help!

Our expert team are waiting for your call to assist!

Your Project

Whether you are at the beginning or ready to specify your project requirements we are ready to take your call.

The way forward

Every project is different, our expert team adapts and works with you towards your solution.

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