Service & Support
The Kenton Group provides solutions to problems, not just boxes. Our goal is to support our partners going to market by offering access to high-quality, innovative and profitable services built around our strategic technology partners.
Our engineering and development heritage means we bring a unique perspective to customer projects. Kenton specialists can lead work, collaborate, or act as in-house client resources, enabling partners to support every stage of a project lifecycle.
Our portfolio includes global support in over 60 countries, including access to field engineers 24 x 7, 365 days per year. If you are seeking support for discovery, design, proof of concept, deployment or field / remote support, our team is here to help.
Kenton’s services portfolio is ISO 9001 accredited and National Cyber Security Centre (NCSC) approved. Each service has been carefully designed to help partners reduce their project’s time to revenue and enable teams to scale easily.
We have multiple support options, working in partnership with our strategic partners. Our team have years of experience. From planning to after-sales support, whether it’s a new or existing installation doesn’t matter.
For 40+ years, our teams have been working with communications equipment. We are designing, manufacturing, delivering, and even operating our network. As a result, we have built a unique understanding of customers’ challenges when deploying, owning and managing a modern telecommunications network.
Our services are built from this experience and focus on helping partners reduce time to revenue, eliminating common rollout mistakes, defining best practices and enabling project teams to flex and scale with project pressures.
Initiated independently or in conjunction with each other, clients pick and choose the services required keeping overheads to a minimum.
From planning through to final installation and extended after-sales support, our comprehensive portfolio supports your business, whether working with new or existing technology solutions.
Services we offer
Our years of experience span multiple technologies and industries, and our teams continue to be an integral part of some of the highest-profile projects in the UK today. Our clients demand quality, efficient, robust and proven project methodologies, and our technicians often work on sensitive and highly controlled projects and estates.
We work with all stakeholders to ensure business and technical objectives are clearly defined and articulated before constructing a value-focused delivery model. Kenton’s in-house project managers follow industry-approved and recognised practices, and this thorough approach underpins every aspect of our approach,
Projects we have been involved with include.
- London 2012 Olympics,
- Transport for London (Tube and Road),
- Highways England Smart Motorways,
- National Rail, British Telecom,
- the Birmingham Commonwealth Games
and many more.
To date, our teams have worked in over 40 countries, supporting projects of all sizes. You can trust our in-house team and our wider network of experts can assemble the skills you need.
The complexity of large, multi-country, multi-premise deployments and configuration means pre-staging is easy to justify. Still, an expert’s eye may become necessary even in the smallest deployments. Multiple vendors may play a small part in an overall solution, but simple misconfigurations can add days to onsite troubleshooting, meaning installs can fail to deliver on customer expectations.
Our highly experienced engineers help clients streamline processes and ensure solutions are configured as per best practice, maintaining a quality-controlled approach that you can be confident is 100% repeatable.
Multiple service options can be combined alongside our Provisioning Portal Services to create end-to-end solutions meeting the needs of modern operators, carriers and solution providers.
So whether it’s SFPs, NIDs, OLTs, CPE, Multiplexers, Splitters, Amplifiers, Switches or fully racked solutions, our team are here to help.
Benefits working with Kenton
- Speed up project delivery & time to revenue.
- Streamline delivery & roll out processes
- Focus on your business without interruption.
- Overcome staffing issues; hiring, training and retention
- Reduce install failures with pre-testing
- Gain fast actionable insights into operational metrics
- Quickly adopt quality support process frameworks
Our services include
Global Forward Logistics
24 x 7 NOC
HLD / LDD Services
Commission / Decommission
Advanced Hardware Replace
Pre-config & Testing
Active/Passive Build Planning
Get in touch to talk about your project
We can help?
Our expert team are waiting for your call to assist!
Whether you are at the beginning or ready to specify your project requirements we are ready to take your call.
The way forward
Every project is different, our expert team adapts and works with you towards your solution.