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Network Operations Centre

Safe Contractor
The Kenton Group’s Network Operations Centre (NOC) provides 24 x 7 x 365 support for your digital estate.  Covering Core, Distribution and Access layer monitoring, our NOC enables partners to deliver service assurance to its clients throughout the UK and beyond. Encompassing IIoT to core exchange capabilities, our service can enable your teams to deliver world-beating support services.

Resilient Support Capabilities

Hiring and retaining staff is a challenge in all parts of a business, but when it affects vital customer support experiences its crucial to know that you have knowledgeable, and capable technicians on hand to achieve speedy resolutions.

Kenton’s NOC is manned by engineers with years of experience and enables clients to quickly onboard customers with quality-assured support processes and frameworks, meaning your teams are left to focus on service commissioning/enablement and guiding the customer journey.

Monthly, Quarterly and annual reporting options ensure your teams can gain significant value from operational data, helping them to deliver effective and actionable insights back to customers.

Benefits of our services

  • Overcome staffing issues; hiring, training and retention
  • Minimise disparate tools and platforms
  • Delivery SLA specific responses per customer
  • Resolve customers issues with zero impact to team resources
  • Quickly adopt quality support process frameworks
  • Gain fast, actionable insights in to operational metrics
  • Ability to access enhanced troubleshooting skills

Varying responses and SLA’s can be assigned to suit any customers requirement.  Engineers can be instructed to inform only, inform and proactively contact nominated contacts, or, take appropriate proactive remediation steps.

Best service for you

Kenton’s NOC service can be delivered as a standalone service or combined seamlessly with our product supply and device management solutions providing end-to-end service for advanced RMA replacement parts and engineers to a site where required.

Quality Assured

At The Kenton Group, we work hard to ensure quality service and support. As part of this aim, we have attained numerous certifications and accreditations.

BSI Assurance Mark ISO 9001 Logo
27001 lozenge

Our Services

Site Surveys


Remote Install

Enhanced Support

Global Forward Logistics

Field Engineering 

24 x 7 NOC

HLD / LDD Services

Field Engineering 

CPE Provisioning

Commission / Decommission

Helpdesk Support

Reverse Logistics

Warehouse  Services

Asset Recovery

Extended Warranties

Bespoke Packaging

Product R&D / Design

Outsourced Manufacturing

Advanced Hardware Replace


Pre-config & Testing

Project Management

Active/Passive  Build Planning


Get in touch to talk about your project

We can help!

Our expert team are waiting for your call to assist!

Your Project

Whether you are at the beginning or ready to specify your project requirements we are ready to take your call.

The way forward

Every project is different, our expert team adapts and works with you towards your solution.

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