RADinsight SD
Network Insights As-a-Service
RADinsight subscription-based services make network operations accessible to CSP support teams and enterprise IT by providing easy access to:
- Meaningful network events
- Historical data/trending
- Mitigation recommendations
- Built onto legacy RAD EADs, RADinsight requires no hardware or software upgrades.
Unlock Network Smarts to Improve Your Bottom Line
RADinsight PM leverages RAD’s Ethernet Access Devices (EADs) that are already installed in your network to expand your performance visibility across the entire path taken by business applications, from the end user located at the customer branch, all the way to the cloudbased application. It seamlessly uncovers problem areas, within and outside your network, that cause malfunctions or service degradation, or have a negative impact on your end user’s experience.
Key Take Aways
Control
Deployment
Accurate
Intuitive
When a frustrated customer calls a CSP service desk with connectivity issues, the typical approach is for a service desk representative to perform triage and rule out trivial cases by determining whether the issue stems from the customer’s site, the CSP network, or their internet service provider (which could be the CDN or host). However, service desk personnel often lack the technical expertise and tools to diagnose the problem, leading to escalation to operations for further investigation using multiple data sources. In some cases, field teams and equipment vendors may also need to be involved to isolate and solve the issue.
Unfortunately, CSPs waste significant resources on customer ticket escalation by attempting to troubleshoot problems that are not related to their network. In fact, a Global Survey report (L2 Business Services and 5G xHaul, 2021) found that 76% of business connectivity problems reported to CSP service desks lie outside of the CSP’s scope of control.
Root Cause of Service Calls Recieved at Customer Care Centre
Where do problems originate from?
The service provider is responsible for their network. Still, the problem originates elsewhere in most cases, either from a third-party WAN (39%) or the end-user internal/LAN network.
More than two-thirds of issues arise where the service provider doesn’t have adequate visibility and control, which may lead to high OPEX due to prolonged service call resolution times, and in many cases, unnecessary truck rolls.
Furthermore, resource limitations in operations can cause many customer complaints to take too long to resolve or remain unresolved. Streamlining or eliminating customer complaint treatment processes can help CSPs save resources, increase customer satisfaction, and reduce churn.
RADinsight SD is an on-demand service on top of a cloud-based platform. It leverages EAD-installed bases and their strategic locations as demarcation points on the edge to collect active and passive measurements. It also applies AI/ML-based cloud analytics and rich visualization capabilities to intuitively diagnose a customer’s L2 connectivity issues and propose the next best action.
Quick Specs
- Dashboards display an at-a-glance, end-to-end view of connectivity path health for CSP call centre personnel.
- Users view diagnostics for network degradation and root cause connectivity segments.
- QoS scores are provided based on the history of a connectivity problem over time (evolution, persistence) and severity on top of network KPI analytics.
- AI/ML-driven analytics provide insightful feedback for the next best action.
Search RADinsight SD
Product | SKU | Description |
|---|---|---|
7880080000 | RADinsight cloud service, EAD devices, PM onboarding pack | |
7880000000 | RADinsight cloud service, EAD devices, Per-Month Performance Monitoring pack, Single 10G device license (up to 10,000 network elements pack) | |
7880010000 | RADinsight cloud service, EAD devices, Per-Month Performance Monitoring pack, Single 10G device license (up to 100,000 network elements pack) | |
7880020000 | RADinsight cloud service, EAD devices, Per-Month Performance Monitoring pack, Single 10G device license (up to 3,000 network elements pack) | |
7880030000 | RADinsight cloud service, EAD devices, Per-Month Performance Monitoring pack, Single 10G device license (up to 50,000 network elements pack) | |
7880040000 | RADinsight cloud service, EAD devices, Per-Month Performance Monitoring pack, Single 1G device license (up to 10,000 network elements pack) | |
7880050000 | RADinsight cloud service, EAD devices, Per-Month Performance Monitoring pack, Single 1G device license (up to 100,000 network elements pack) | |
7880060000 | RADinsight cloud service, EAD devices, Per-Month Performance Monitoring pack, Single 1G device license (up to 3,000 network elements pack) | |
7880070000 | RADinsight cloud service, EAD devices, Per-Month Performance Monitoring pack, Single 1G device license (up to 50,000 network elements pack) |
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