Network Operations Centre
Resilient Support Capabilities
Hiring and retaining staff is a challenge in all parts of a business, but when it affects vital customer support experiences its crucial to know that you have knowledgeable, and capable technicians on hand to achieve speedy resolutions.
Kenton’s NOC is manned by engineers with years of experience and enables clients to quickly onboard customers with quality-assured support processes and frameworks, meaning your teams are left to focus on service commissioning/enablement and guiding the customer journey.
Monthly, Quarterly and annual reporting options ensure your teams can gain significant value from operational data, helping them to deliver effective and actionable insights back to customers.
Benefits of our services
- Overcome staffing issues; hiring, training and retention
- Minimise disparate tools and platforms
- Delivery SLA specific responses per customer
- Resolve customers issues with zero impact to team resources
- Quickly adopt quality support process frameworks
- Gain fast, actionable insights in to operational metrics
- Ability to access enhanced troubleshooting skills
Varying responses and SLA’s can be assigned to suit any customers requirement. Engineers can be instructed to inform only, inform and proactively contact nominated contacts, or, take appropriate proactive remediation steps.
Best service for you
Kenton’s NOC service can be delivered as a standalone service or combined seamlessly with our product supply and device management solutions providing end-to-end service for advanced RMA replacement parts and engineers to a site where required.
Quality Assured
At The Kenton Group, we work hard to ensure quality service and support. As part of this aim, we have attained numerous certifications and accreditations.
Our Services
Site Surveys
Consultancy
Remote Install
Enhanced Support
Global Forward Logistics
Field Engineering
24 x 7 NOC
HLD / LDD Services
Field Engineering
Commission / Decommission
Helpdesk Support
Reverse Logistics
Warehouse Services
Asset Recovery
Extended Warranties
Bespoke Packaging
Outsourced Manufacturing
Advanced Hardware Replace
Documentation
Pre-config & Testing
Project Management
Active/Passive Build Planning
Training
Get in touch to talk about your project
We can help!
Our expert team are waiting for your call to assist!
Your Project
Whether you are at the beginning or ready to specify your project requirements we are ready to take your call.
The way forward
Every project is different, our expert team adapts and works with you towards your solution.
- +44 (0)1322 552 000